Preparing for your upcoming

telehealth visit

We want to make sure you’re prepared for your upcoming appointment with your provider.

Follow these steps before your visit:

  1. Be in a well-lit, quiet and private space.
  2. In order to have a video visit, your device must have a front facing camera.
  3. If you are using a computer or laptop, update your browser to the most recent operating system (ONLY Chrome, Safari, or Firefox will allow you to join a video visit). Download one of these browsers if they are not on your device.
  4. If you are using a phone or tablet, update it to the most recent operating system.
  5. Allow your browser access to BOTH camera and microphone.
    • For iPhone/iPad
      • Open the settings app.
      • Tap on Safari > Camera.
      • Scroll down to Camera & Microphone.
      • Confirm that “Ask” or “Allow” is checked.
    • For Android
      • Open the settings app.
      • Tap Privacy > Permission Manager.
      • Tap on Camera and Microphone
      • Confirm that “Ask” or “Allow” is checked for whichever browser you are using for your appointment.
    • For Chrome
      • Open Chrome.
      • At the top right, click Settings.
      • Click “Privacy and Security”.
      • Click on “Site Settings” > Camera and Microphone.
      • Turn “Ask Before Assessing” on for both Camera and Microphone.
      • Allow access to camera and microphone when pop up appears after clicking on your appointment link.
    • For Safari
      • Click on “Safari” on the top left corner of your screen
      • Navigate to “Websites” and go to Camera and Microphone tabs.
      • Change access to “Allow”
    • For Firefox
      • Click on your appointment link by opening up Firefox.
      • A confirmation pop-up will display asking if you want to share your device’s camera and microphone with that site.
      • Click the “allow” button.
  6. To ensure safety, either connect to a secure and private internet connection or use cellular data.
  7. If you are using headphones, they must have a microphone.
  8. We recommend you run a quick test for your video visit to ensure a successful visit with your provider. You can do that here:
  9. Click here to learn how to sign in for your video visit.

You are all set to see your provider! You may be placed in a virtual waiting room until your provider joins.